“This is a particularly vital approach to collaboration for the kind of complex and bespoke projects in which Millcroft specialises. However, we’re happy to work with clients to help them get their bid over the line and will often respond with an outline of what they’ve asked for along with a summary of how we think it could be achieved in alternative ways that may aid buildability, save time, reduce materials etc. Often, they just need to be able to put a spec and a price into the job and will be quite prescriptive about what they need and we have to respond with a price based on that outline in order to be competitive. “We also work collaboratively with clients at bid stage. They trust us as scaffolding experts and value our advice.
“In fact, many of our regular clients start the brief with this discussion and explain what they need to be able to do on site, compiling the paperwork of the written brief once we’ve agreed a solution. It’s that process that adds value to the briefing phase of the scaffolding project and we then have the in-house design, engineering and skilled scaffolding experience to deliver the right solution. Our general approach is not to find out what scaffolding they want, but to find out what they need to do on site, because we can then advise them on a the best solution to answer the requirements of the site teams. “When we get a brief, our response is to interrogate the requirements and sit down with the person who’s prepared it to find out more.
“Often, this not only provides a solution that is more fit-for-purpose and aligned to the requirements of the varying trades that will be operating on site, it can also provide significant cost and time savings because we’re designing and engineering a bespoke approach, without unnecessary over-specification. That’s why we like to do things a little differently at Millcroft, working collaboratively with the client at different touch points to ensure our solution doesn’t just respond to what they’ve asked for but actually delivers what they need. As a result, there’s often a disconnect between what’s in the brief and what’s actually required on site if we simply respond to a traditional brief with a spec and a cost. “The reality of the procurement process in the construction sector is that the person putting together the brief for the scaffolding specialist is not an expert in scaffolding and probably won’t be based on site so doesn’t fully understand the demands of the project. Director, Billy Jones and Chief Engineer, Peter Holmes from Millcroft explain why collaboration works best when it’s based on candid information sharing
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